Return & Refund Policy

At Tillit, we want you to be completely satisfied with your purchase. If there is an issue with your order, we’re here to help.

1. Return Eligibility

You may request a return if:

• The product arrives damaged, defective, or incorrect.

• The product received is significantly different from what was ordered.

• You contact us within 4 days of receiving your order.

To be eligible for a return, the product must be unused, in its original condition, and preferably in its original packaging.

2. Non-Returnable Items

Returns may not be accepted for:

• Products that have been used, damaged, or altered by the customer.

• Products without their original packaging or accessories.

• Items damaged due to improper use or handling.

• Return requests made after the 4-day return period.

3. How to Request a Return

To request a return, contact our customer support within 4 days of delivery.

Please provide:

• Order number

• Reason for the return

• Clear photos or video of the product, if it is damaged or defective

Our team will review your request and guide you through the return process.

4. Refund Policy

Once the returned product is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed through the available refund method agreed upon with the customer.

Refund processing time may vary depending on the payment method and financial institution.

5. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

After verification, Tillit may offer:

• A replacement product, or

• A refund, depending on the situation and product availability.

6. Return Shipping

If the return is due to a damaged, defective, or incorrect product, Tillit may cover the applicable return shipping cost after verification.

For returns due to a change of mind or reasons unrelated to a product defect, return shipping costs may be the customer's responsibility.

7. Order Cancellation

Cancellation requests should be made before the order is dispatched.

Once an order has been shipped, cancellation may no longer be possible and the standard return policy will apply.

8. Contact Us

For return or refund requests, please contact Tillit's customer support with your order details.

Tillit — Smart Products. Smarter Living.

This policy may be updated from time to time without prior notice.